– In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.

– We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.

– Returns will not be taken for orders delivered by store personnel. Please check the product at the time of accepting delivery.

– When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivery challan) and send it through a reliable courier and email us the consignment details.

– Please note that we will provide refund / return facility only for products bought from our online store www.annorachimney.com and not for orders from physical stores or other online stores.