CANCELLATION RETURN & REFUND POLICY

Order Cancellation

- Only Full Cancellation allowed. Partial Order Cancellation is not allowed.

- To place cancel request call the customer care helpline within 12 working hours of placing the order.

Order Returns

- In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.

- We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.

- Returns will not be taken for orders delivered by store personnel. Please check the product at the time of accepting delivery.

- When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivery challan) and send it through a reliable courier and email us the consignment details.

- Please note that we will provide refund / return facility only for products bought from our online store www.Annorachimney.com and not for orders from physical stores or other online stores.

Repair / Warranty issues

- In case of any kind of malfunctioning or defect in product, the item will need to be taken to the nearest Annorachimney Service Center for assessment and resolution.

Customer Help:

Contact details:

Business Hours: Monday to Saturday - 10 AM to 6.00 PM