Cancellation Return & Refund Policy
Order Cancellation
- Only Full Cancellation allowed. Partial Order Cancellation is not allowed.
- To place cancel request call the customer care helpline within 12 working hours of placing the order.
Order Returns
- In case product is received physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.
- We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.
- When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice/ delivery challan) and send it through a reliable courier and email us the consignment details.
- Please note that we will provide refund/ return facility only for products bought from our online store www.annorachimney.com and not for orders from physical stores or other online stores.
Repair / Warranty issues
In case of any kind of malfunctioning or defect in product, the item will need to be taken to the nearest Sunshine Service Center for assessment and resolution.
Customer Help
Email: support@annorachimney.com
Helpline No: 99999 24532
Business Hours: Monday to Saturday - 10:30 AM to 6.00 PM